7 Seconds.
The average wait for a person on a support call.
Already a customer? Support: (855) 982-9466Sales: (855) 982-9466
UCaaS Platform For Veterinary, Dental, Healthcare, & More
One Platform for Calls, Texts, Fax, and Team Chat. A Person Answers Your Support Call in 7 Seconds on Average.
Axion is the UCaaS platform behind your whole front office, on desktop, web, and mobile.
- Optional Modules for Reminders, Scheduling & AI Call Analysis
- Free Remote Training, Including Later Hires
- No Bots, No Phone Trees, No Ticket Black Hole
One Platform.
Calls, texts, team chat, fax, and voicemail together.
Since 2001.
Serving businesses for more than two decades.
Works With the Software You Already Run
Axion connects with Salesforce, Google, and Microsoft 365. Running Otto or AVImark in your veterinary practice? See the veterinary page.
How We Run Things
The choices that show up on your invoice and in your support queue.
One Platform.
Voice, SMS, team chat, fax, and voicemail together—desktop, web, and mobile.
Cloud, Not Closet.
Full call handling with no on-premises hardware to buy or maintain.
Real Human Support.
Ticket, message, or phone—real experts, no bots and no runaround. Support calls are answered by a person in 7 seconds on average.
Routine Changes, Handled.
Our techs make routine system changes at no charge. Complex requests are quoted before work starts.
Modules Inside Your Axion Account.
Axion Engage, VFAX, AI call analysis, and Axion Schedule are optional modules that run in the same account as your phones.
We Handle the Switch.
Onboarding, setup, and remote training at no cost, including staff you hire later.
The Platform at a Glance
A core platform plus optional modules—here's what each part does.
CALLING
Call routing, IVR menus, ring groups, call queues, call recording, and business-hours rules, with no on-premises hardware to buy or maintain.
- Ring groups and call queues
- Business-hours routing
- Call recording
TEXTING & REMINDERS
Axion Engage, an optional module, runs inside your Axion account: two-way texting from your business number, plus automated appointment reminders by text and email with an optional confirmation request and an engagement dashboard you can export. Texting needs an SMS-enabled number, and carrier registration is handled on Axion's side so your texts are delivered rather than filtered.
- Two-way texting from your business number
- Appointment reminders by text and email
- Engagement dashboard with CSV export
VFAX & FILE TRANSFER
Send and receive faxes without the machine through VFAX, an optional module, and share files from inside Axion by download link, with expiry dates and download limits. HIPAA compliant across the platform.
- VFAX digital faxing
- File transfer by link, with expiry dates and download limits
- HIPAA compliant across the platform
AI CALL ANALYSIS & REPORTING
Recorded calls come back with a summary, sentiment analysis, and action items, through the Advanced Analytics module, an optional module. Reports cover agents, numbers, queues, and call detail, with date ranges and export.
- Call summaries, sentiment, and action items
- Agent, number, queue, and call-detail reports
- Date ranges and export
TEAM CHAT
Team chat lives next to your calls, texts, and voicemail, so the front desk and the back office work from one app instead of two.
- Chat in the same app as your calls and texts
- Desktop, web, and mobile
MOBILE & DESKTOP
Take your business line anywhere: a native web app, a desktop app, and mobile apps on one account.
- Mobile apps
- Native web app and desktop app
- One account, every device
AXION SCHEDULE
Axion Schedule, an optional module, gives each person a booking page with a built-in calendar, availability rules, buffers, and conflict checking against the calendars you already keep. It schedules meetings; it doesn't host them.
- Booking pages and a built-in calendar
- Availability rules and buffers
- Conflict checking against your connected calendars
What Our Customers Say
Excellent
Based on 34 reviews
Felix Naraine5 months ago
This is by far the BEST company I have dealt business with for my company. If you're looking for an honest company to do business with Axion communication is that company. Price and Quality of Service cannot be beaten.
James Yoo2 years ago
They are very punctual and extremely skilled at what they do. I've worked w/ several other VOIP companies and never have been provided w/ this level of service. Highly highly recommend.
Jeffrey Falkner2 years ago
By far, they are the best VOIP provider that I have worked with. Great support. The longest I have ever sat on hold to talk to a tech was 30 seconds. You can't ask for anything better.
Lisa Stephens2 years ago
We recently moved our phone system to a VoIP system with Axion. We have had nothing but excellent service from everyone there. They provided clear instructions for set up and how to use our new phones.
Rich Facko7 years ago
I've been with Axion for several years now. The phone service is great. More importantly, the customer service is excellent. They always go above and beyond to provide my business with service and support that is not so common today.
Roger Hayek6 years ago
Axion provides great voip service and excellent customer support. Pricing is competitive and they're readily available to expansion to more users, and changes in the call routing.
Matthew Russell6 years ago
We have had Axion VoIP phones in our office for a good year now. So far everything has been great. The line is always clear and the sound is great.
Stop Letting the Phone Run Your Practice.
Cloud calling and team chat on one platform, with optional modules for texting, reminders, VFAX, and AI call analysis—backed by real human support.
Need answers now? (855) 982-9466
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Business communications on one UCaaS platform—calling and team chat, with optional modules for texting, reminders, VFAX, and AI call analysis.