Front Desk Slammed
A busy desk, lines lit up, and a lobby full of clients. Calls sit on hold, and callers hang up.
UCaaS Platform For Veterinary Practices
Calls For Your Practice. Reminders And Texting Through Axion Engage. One Platform.
Axion puts your call routing, your Axion Engage reminders and two-way texting, and your Otto or AVImark client records on one cloud platform, with support calls answered by a person in 7 seconds or less.
- Routing For A Busy Front DeskRing groups, call queues, and IVRs
- Reminders From Axion EngageText and email, on your schedule
- Answer From Any DeviceDesktop, web, iOS, and Android
- Once You’re A CustomerSupport calls answered in 7 seconds or less
Works WithOtto And AVImark
Just A Few Pain Points We Solve
No-Shows
A reminder that didn’t go out is an exam room sitting empty.
After Hours
Once the doors close, calls keep coming, and they need somewhere to go.
What You Gain
Calls Routed By Your Rules
- Ring groups and call queues
- IVRs with business-hours rules
- Call recording
Result: Calls route by the rules you set, during the day and after close.
Reminders And Texting With Axion Engage
- Automated text and email appointment reminders
- Two-way texting with clients
- Engagement dashboard with CSV export
Result: Reminders go out on your schedule, from the Salesforce or Google data connected to your Axion account.
Answer From Anywhere
- iOS and Android apps
- Native web app and desktop app
- Voicemail you can play and call back from the app
Result: The same calls and voicemail on desktop, web, and mobile.
Works With Otto And AVImark
The caller’s client record comes up as the call arrives.
What Our Customers Say
Excellent
Based on 34 reviews
Felix Naraine5 months ago
This is by far the BEST company I have dealt business with for my company. If you're looking for an honest company to do business with Axion communication is that company. Price and Quality of Service cannot be beaten.
Jeffrey Falkner2 years ago
By far, they are the best VOIP provider that I have worked with. Great support. The longest I have ever sat on hold to talk to a tech was 30 seconds. You can't ask for anything better.
James Yoo2 years ago
They are very punctual and extremely skilled at what they do. I've worked w/ several other VOIP companies and never have been provided w/ this level of service. Highly highly recommend.
Lisa Stephens2 years ago
We recently moved our phone system to a VoIP system with Axion. We have had nothing but excellent service from everyone there. They provided clear instructions for set up and how to use our new phones.
Roger Hayek6 years ago
Axion provides great voip service and excellent customer support. Pricing is competitive and they're readily available to expansion to more users, and changes in the call routing.
Rich Facko7 years ago
I've been with Axion for several years now. The phone service is great. More importantly, the customer service is excellent. They always go above and beyond to provide my business with service and support that is not so common today.
How Axion Runs Things
Support Calls Answered By A Person In 7 Seconds Or Less
Once you’re a customer. Real people, no bots, no runaround, with ticket and message support alongside the phone.
A Real Number In The First Conversation
Every seat, plan, and fee in writing before you decide.
Training At No Cost
Onboarding, setup, and remote training by our team, including staff you hire later.
Routine Changes At No Charge
Our techs make routine system changes at no charge; complex requests are quoted before work starts.
Want To Learn More?
Tell us about your practice and a rep will follow up.
No pressure, no obligation. A rep answers your questions and puts a real number in writing.
Frequently Asked Questions
You’ll get an itemized quote in your first conversation: every seat, plan, module, and fee, in writing. Plans and modules are scoped to your practice in that same conversation.
Axion Engage is the module that sends automated appointment reminders by text and email and handles two-way texting with clients, from inside your Axion account. It runs on an active Axion account with a connected Salesforce or Google account; texting also needs an SMS-enabled number.
Support calls are answered by a person in 7 seconds or less once you’re an Axion customer. Support is also available by ticket or message. If you have questions before you decide, use the form above and a rep will follow up.
No. Routing, IVRs, ring groups, call queues, and call recording run in the cloud, with no on-premises hardware to buy or maintain. Your team connects from desk phones, the desktop and web apps, and the iOS and Android apps.
Axion does. Onboarding, setup, and remote training are handled by our team at no cost, and that includes staff you hire later.
Axion has calling integrations for Otto and AVImark: the caller’s client record comes up as the call arrives. If your practice runs something else, our team will scope what’s possible and quote it up front.
The Platform Behind Your Front Desk.
Call routing, Axion Engage reminders and two-way texting, and Otto and AVImark client records on screen, with support calls answered by a person in 7 seconds or less.
Want to Learn More?Need answers now? (855) 982-9466
Calls, team chat, and fax on one cloud communications platform, with texting through Axion Engage.